FAQs

Frequently asked questions about the PowerON Trade-In and Recycling Program.

What is the Trade-In and Recycling Program?
The PowerON Trade-In and Recycling Program is part of our commitment to minimizing the impact our products have on the environment. It offers UCLA Computer Store customer's a way to dispose of your electronic equipment responsibly.

What if I can’t find the customer's product?
If the device does not appear or is not listed, it is not eligible for the trade-in program.

How do I ship the product to PowerON?
Follow the shipping instructions outlined in the "In-Store Trade-In Confirmation" email sent to your store. Open the PDF document attached to this email. Click on the "Print label yourself" link near the top of the page. This opens a "Complete Your FedEx Label" page on FedEx.com. Click the "Print Label" button. Your shipping label(s) will display in a new web browser window. Print the FedEx shipping label(s). Securely package the device(s) and affix the shipping label to the outside of the box.

The UCLA Computer Store and PowerON are not responsible for damage to your equipment during shipping.

Is there a weight limit on shipments to PowerON?
Yes. There is a maximum per-box weight limit of 70 pounds.

What if I can't print my shipping label or placard?
Contact PowerON. 1-866-635-5780 (M-F, 7:30am-4:30pm PT)

What if I lose the email with my shipping instructions?
Contact PowerON. 1-866-635-5780 (M-F, 7:30am-4:30pm PT)

How does the Search work?
To quickly identify your PC/Windows device, simply type the device’s processor speed into the power search field.

Why should I use the UCLA Computer Store Trade-In & Recycling Program?
By participating in the UCLA Computer Store Trade-In & Recycling Program you are helping the environment by extending the useful life of products that have value in the secondary electronics market.

As an added benefit, if your product qualifies for reuse - meaning it has monetary value - you'll receive a UCLA Computer Store Gift Card equivalent to its fair market value as determined by PowerON. You can use the gift card for eligible purchases at the UCLA Computer Store.

Which products qualify for the UCLA Computer Store Trade-In & Recycling Program?
Any Dell, Alienware, PC, or Apple - laptop, desktop, tablet, smartphone, or display - may qualify for reuse or free recycling.

Is a purchase necessary to participate in the program?
No.

Does the UCLA Computer Store administer the program?
No. The UCLA Computer Store contracts with PowerON Services, Inc. to administer and manage the UCLA Computer Store Trade-In & Recycling Program.

How is the value of my equipment determined?
The value depends on a variety of factors, including the demand for your specific item in the secondary electronics market and its condition. When you visit the PowerON Trade in tool on the UCLA Computer Store website, you'll answer a few simple questions about your device and describe its condition. Based on the information you provide, PowerON determines the estimated fair market value of your device and a quote is displayed instantly.

Can my quoted value change?
Yes. If one of the following is true:

Can my equipment be returned after payment has been generated?
No. Once payment is fulfilled, the item can not be returned.

How will I be paid for my equipment?
You will receive a UCLA Computer Store Gift Card equal to the trade-in value.

Does the quoted value ever expire?
Yes. Quotes are valid for 30 days. After a quote expires, you may request another quote.

What should I do with my old equipment before I send it in?
PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old device. The UCLA Computer Store and PowerON assume no responsibility for loss or confidentiality of personal data on equipment. While in transit to PowerON, any files or data left on your system may be accessible to others if data is not erased.

What happens to my equipment after I send it in?
PowerON will test and assess the equipment to determine if it qualifies for reuse. Qualifying equipment, tested in working condition, will be sold in the secondary electronics market as "used." Equipment that does not qualify for reuse will be recycled in an environmentally responsible manner.

What happens to my personal data?
PowerON's data erasure process includes complete data removal. PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old computer. The UCLA Computer Store and PowerON have no responsibility for loss or confidentiality of customer data on reused or recycled equipment.